PSRB prides itself on providing high quality service to clients. The firm's top objectives in client relations are to provide access to attorneys, responsiveness to the client, and open communications. Lawyers and staff appreciate clients' expectations and as a result will:
- Demonstrate that a client's needs come first;
- Be available to explain the law, process, and status of an action thoroughly and clearly;
- Work zealously and ethically to conclude a case successfully and expeditiously.
The law firm's reputation for aggressive and successful advocacy on behalf of injured people is matched by its lawyers' renown for caring, compassionate representation. The hallmarks of client service are active listening and empathy. From a person's first contact with the firm, it is hoped that a potential client will sense that lawyers and staff have an ability to quickly comprehend a problem and map a strategy for solution.
First Meeting at the Firm
Perhaps the most important stage in the lawyer-client relationship is the initial client contact. It usually starts with a phone call or email inquiry. PSRB's personnel are trained to identify a problem and direct a caller to an attorney who has experience and competency in a particular area of the law.
The initial meeting is free. During the consultation, a potential client is provided ample time so that he/she can fully explain the matter and voice his/her concerns as well as obtain advice about becoming a client and how issues might be handled.
Gathering Evidence
Once the lawyer-client relationship is formed and a claim is to be pursued, attorneys and staff begin to compile information necessary to present the claim and, if necessary, go to trial. Sometimes that involves the investigation of an accident. The firm retains licensed investigators whose law enforcement backgrounds permit them to do careful, comprehensive investigations. In addition, depending upon the subject matter of the case, the law firm engages experts to aid lawyers in analyzing the liability and preparing for trial (for example, a doctor in a medical malpractice case or an engineer in a products liability claim, etc.).
The practice of personal injury law almost always involves the development of medical evidence. Since the basis of a claim is virtually always injury or death, medical records and the opinions of treating doctors are a critical element of the evidence. The firm's attorneys and staff have developed skill in reading complex medical records and tests as well as in working with physicians concerning their opinions about crucial medical issues such as diagnosis, causation and disability.
Keeping Abreast of Changing Law
In order to vigorously pursue personal injury claims, PSRB's attorneys and staff keep abreast of changes in the law. State-of-the-art legal research technology permits the firm to not only support the formulation of opinions about individual cases, but also to study the changing law and emerging legal trends. In addition, PSRB's attorneys hone their skills by serving as lecturers on personal injury law and workers' compensation topics in legal education and other seminars.